Frequently Asked Questions
Everything you need to know about our fresh roasts and delivery.
How soon will my coffee be shipped after roasting?
To ensure maximum freshness, we roast our beans in small batches and ship within 24 to 48 hours of roasting.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select your preferred grind size—from coarse for French Press to fine for Espresso—on each product page, or choose whole bean for maximum shelf life.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
Where do you source your coffee beans?
We source high-quality, ethically traded beans from sustainable farms across South America, Africa, and Southeast Asia.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times vary based on your location and are calculated at checkout.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.